We know that claiming on your insurance can be a worrying process. It is often the result of a stressful or unexpected event, leaving lots to arrange and think about.
That's why we make sure we're there to guide and support you every step of the way. You won't have to do it alone.
Call our UK-based Claims Team. Lines are open Monday to Friday, 9am to 5pm. We'll guide you through everything.
All claims go through the same freephone number. Choose the right option from the menu when you call and our team will take it from there.
Although every claim is different, our process tends to include the following steps. We'll be right there with you at each stage.
Your first port of call is our helpful and knowledgeable Claims Team. We'll ask you for details on what has happened and give you guidance on what information and documents you may need to provide.
Once you've been in touch with us, we get the ball rolling for you. We'll call your insurer and pass on the details you provided so they can begin the claims process at their end.
Your insurer will review the information provided. We'll stay in touch during this stage, giving you ongoing guidance and updates, and can intercede on your behalf if necessary.
Your insurer will decide how the claim is to be processed and what pay out you may receive before arranging any payment and closing the claim. If you want to discuss the decision, we're happy to talk it through.
If you need to make a claim on your insurance policy, these tips should help you get started and keep things running smoothly.
Our team is here to guide you through the process and will get in touch with your insurer for you.
If you're the victim of a crime, contact the police immediately and follow their advice in the first instance.
Take photos of the event and the contact details of anyone else involved. If you're unsure what you need, get in touch and we'll guide you.
If there are third parties involved, do not admit liability. Let us and your insurer handle that side of things.
Provide our Claims Team with as much information as possible. The more we know, the better we can support you.
Feel free to talk to us if you have any questions or concerns. We're there to work beside you until the claim is resolved.
If you'd prefer to go directly to your insurer, here are the main claims numbers. We still recommend calling us first so we can support you through the process.
Our UK-based Claims Team is here to help you through it. Give us a call or drop us an email and we'll take it from there.
